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Shipping & Delivery Policy - Ariva store

1. We deliver products across India through trusted shipping and delivery partners.

2. Orders are processed after successful order confirmation.

3. Orders are generally dispatched within the processing timeframe applicable to the selected product.

4. Delivery time may vary depending on the product, location, and courier service.

5. Estimated delivery timelines will be communicated or shown at the time of order.

6. Delivery timelines are estimates and are not guaranteed, as they may be affected by courier operations and other circumstances.

7. Shipping charges, if applicable, will be communicated or displayed before the order is confirmed.

8. Customers are required to provide a complete and accurate delivery address, pincode, and phone number.

9. Once an order has been shipped, changes to the delivery address may not be possible 

10. Customers are requested to be available at the provided address to receive their order and complete any required delivery verification.

11. If a delivery attempt is unsuccessful due to the customer being unavailable, providing an incorrect address or phone number, or refusing the order, the package may be returned to the sender. Re-delivery may not be guaranteed.

12. Delays caused by courier partners, weather, unforeseen circumstances, remote locations, or other factors beyond our reasonable control may occur.

13. Cash on Delivery (COD), where available, is subject to product and location availability.

14. For any shipping or delivery-related issue, customers can contact Ariva Store with their order details, and we will assist in resolving the issue.

Business Model Disclosure: Ariva Store operates using a supplier-fulfilment model. We do not maintain physical inventory at our own premises. Products are marketed and sold by Ariva Store, and orders are fulfilled through our trusted supplier and delivery partners. Ariva Store assumes responsibility for coordinating the order and assisting customers with applicable delivery, return, and product-related issues.

Return & Refund Policy - Ariva Store

1. Return and refund eligibility may vary depending on the product.

2. Products can only be returned if they are eligible under the applicable return policy.

3. Products must generally be unused, undamaged, and returned with their original packaging, tags, and accessories where applicable.

4. If you receive a damaged, defective, or incorrect product, please contact Ariva Store as soon as possible with your order details and clear photos/videos of the product and packaging.

5. Returns may be rejected if the product has been used, damaged after delivery, altered, or returned without the required packaging/ accessories.

6. Once a return request is received, it will be reviewed according to the applicable product return conditions.

7. If the return is approved, the refund will be processed according to the applicable refund procedure.

8. Refund processing time may vary depending on the payment method and payment provider.

9. Some products may be non-returnable due to their nature. The return eligibility shown for the specific product will apply.

10. Refusing a COD order at the doorstep is not considered a return request.

11. If you have any return or refund issue, please contact Ariva Store with your order details and we will assist you.

Terms & Conditions - Ariva Store

Last Updated: 21 August 2026

Welcome to Ariva Store. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Ariva Store

Ariva Store is an online e-commerce store offering a curated range of everyday essentials, lifestyle products, home & kitchen items, beauty accessories, pet supplies, and useful gadgets.

We reserve the right to add, remove, modify, or discontinue products and services at any time without prior notice.

2. Business Model & Fulfilment

Ariva Store operates using a supplier-fulfilment model and does not maintain physical inventory at its own premises.

Products are marketed and sold by Ariva Store and fulfilled through trusted suppliers and delivery partners. Ariva Store assumes the applicable commercial responsibility and risk associated with orders placed through our store, including coordinating fulfilment and assisting customers with eligible delivery, return, refund, and product-related issues.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in colour, appearance, packaging, dimensions, or other product characteristics may occur.

Product images may be used for illustrative purposes and the actual product may vary slightly from the displayed image.

4. Prices & Offers

All product prices are displayed on the website and are subject to change without prior notice.

Promotional offers, discounts, free-shipping offers, and other deals may be changed, limited, or withdrawn at any time.

In the event of an obvious pricing or product information error, Ariva Store reserves the right to correct the error and, where necessary, cancel the affected order.

5. Orders & Order Confirmation

Placing an order on our website constitutes a request to purchase the selected product.

An order is considered accepted only after confirmation by Ariva Store or successful processing through our order system.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

- Product unavailability

- Incorrect or incomplete customer information

- Suspected fraudulent or suspicious activity

- Pricing or listing errors

- Delivery restrictions

- Unforeseen fulfilment issues

If an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to the applicable refund process.

6. Customer Information

Customers are responsible for providing accurate and complete information, including:

- Full name

- Complete delivery address

- Pincode

- Active phone number

- Any other information required to process or deliver the order

Ariva Store is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

7. Shipping & Delivery

Orders are shipped through our delivery and logistics partners.

Delivery timelines are estimates and may vary depending on the product, destination, courier service, weather, operational conditions, and other circumstances beyond our reasonable control.

For complete information regarding shipping and delivery, please refer to our Shipping & Delivery Policy.

For complete information regarding shipping and delivery and applicable conditions, please refer to our Shipping & Delivery Policy.

8. Returns & Refunds

Return and refund eligibility may vary depending on the product.

Products may only be returned where they are eligible under the applicable return conditions.

For complete information regarding eligible returns, damaged or defective products, refunds, and applicable conditions, please refer to our Return & Refund Policy.

Refusing a COD order at the doorstep is not considered a return request.

9. Cash on Delivery

Cash on Delivery (COD), where available, is subject to product and location eligibility.

Customers placing COD orders agree to be available to receive the order and complete the applicable payment and delivery process.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD availability.

10. Payments

Online payments are processed through our authorised payment gateway and payment service providers.

Ariva Store does not store customers' complete card, banking, or payment credentials on its own systems unless expressly stated.

Customers are responsible for providing accurate payment information and completing the applicable payment process.

11. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order has been placed, Ariva Store may cancel the order and provide an applicable refund where payment has already been collected.

12. Website Use

Customers agree not to:

- Use the website for unlawful purposes

- Attempt to interfere with or compromise website security

- Submit false or misleading information

- Attempt to place fraudulent orders

- Copy, reproduce, or misuse our website content, branding, images, or materials without permission

We reserve the right to restrict or terminate access to our website where misuse or fraudulent activity is suspected.

13. Intellectual Property

All content belonging to Ariva Store, including our brand name, logo, website design, text, graphics, and other original materials, is protected by applicable intellectual property laws.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior permission.

Product images, trademarks, and other materials belonging to third parties remain the property of their respective owners.

14. Limitation of Liability

Ariva Store will make reasonable efforts to provide accurate product information and coordinate order fulfilment.

However, we shall not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, supplier-related disruptions, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Privacy

Customer information is handled in accordance with our applicable privacy practices.

By placing an order, customers consent to the use of their provided information as reasonably necessary to process, fulfil, deliver, and provide support for their order.

16. Changes to These Terms

Ariva Store reserves the right to update or modify these Terms & Conditions at any time.

The updated version will be published on this page with the applicable updated date.

Continued use of the website or placement of an order after changes are published constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of our website or purchase of products shall be subject to the jurisdiction of the competent courts applicable to Ariva Store's business operations.

18. Contact Us

If you have questions regarding these Terms & Conditions, your order, shipping, returns, or refunds, please contact Ariva Store through the contact details provided on our website.

Shipping & Delivery: All orders are subject to our Shipping & Delivery Policy.

Returns & Refunds: Returns and refunds are subject to our Return & Refund Policy.

Shipping & Delivery Policy

1. We deliver products across India through trusted shipping and delivery partners.

2. Orders are processed after successful order confirmation.

3. Orders are generally dispatched within the processing timeframe applicable to the selected product.

4. Delivery time may vary depending on the product, location, and courier service.

5. Estimated delivery timelines will be communicated or shown at the time of order.

6. Delivery timelines are estimates and are not guaranteed, as they may be affected by courier operations and other circumstances.

7. Shipping charges, if applicable, will be communicated or displayed before the order is confirmed.

8. Customers are required to provide a complete and accurate delivery address, pincode, and phone number.

9. Once an order has been shipped, changes to the delivery address may not be possible 

10. Customers are requested to be available at the provided address to receive their order and complete any required delivery verification.

11. If a delivery attempt is unsuccessful due to the customer being unavailable, providing an incorrect address or phone number, or refusing the order, the package may be returned to the sender. Re-delivery may not be guaranteed.

12. Delays caused by courier partners, weather, unforeseen circumstances, remote locations, or other factors beyond our reasonable control may occur.

13. Cash on Delivery (COD), where available, is subject to product and location availability.

14. For any shipping or delivery-related issue, customers can contact Ariva Store with their order details, and we will assist in resolving the issue.

Business Model Disclosure: Ariva Store operates using a supplier-fulfilment model. We do not maintain physical inventory at our own premises. Products are marketed and sold by Ariva Store, and orders are fulfilled through our trusted supplier and delivery partners. Ariva Store assumes responsibility for coordinating the order and assisting customers with applicable delivery, return, and product-related issues.

Return & Refund Policy

1. Return and refund eligibility may vary depending on the product.

2. Products can only be returned if they are eligible under the applicable return policy.

3. Products must generally be unused, undamaged, and returned with their original packaging, tags, and accessories where applicable.

4. If you receive a damaged, defective, or incorrect product, please contact Ariva Store as soon as possible with your order details and clear photos/videos of the product and packaging.

5. Returns may be rejected if the product has been used, damaged after delivery, altered, or returned without the required packaging/ accessories.

6. Once a return request is received, it will be reviewed according to the applicable product return conditions.

7. If the return is approved, the refund will be processed according to the applicable refund procedure.

8. Refund processing time may vary depending on the payment method and payment provider.

9. Some products may be non-returnable due to their nature. The return eligibility shown for the specific product will apply.

10. Refusing a COD order at the doorstep is not considered a return request.

11. If you have any return or refund issue, please contact Ariva Store with your order details and we will assist you.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Privacy Policy 

Last Updated: 21 August 2026

At Ariva Store, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

- Full name

- Phone number

- Email address

- Billing and delivery address

- Pincode

- Order and purchase details

- Payment-related information

- Information you provide when contacting customer support

We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information we collect to:

- Process and confirm your orders

- Arrange product fulfilment and delivery

- Provide order updates and customer support

- Process payments and refunds

- Handle returns, replacements, and other order-related requests

- Improve our products, services, and website

- Prevent fraudulent or unauthorised transactions

- Communicate with you regarding your orders, where necessary

- Comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers where necessary to operate our business and fulfil your order.

This may include:

- Suppliers and fulfilment partners

- Courier and logistics providers

- Payment gateways and payment service providers

- Website, hosting, analytics, and technology service providers

- Customer support or communication service providers

- Government authorities or other parties where required by applicable law

Only information reasonably necessary for the relevant purpose will be shared where applicable.

4. Supplier & Order Fulfilment

Ariva Store operates using a supplier-fulfilment model.

To fulfil your order, relevant customer information such as your name, phone number, delivery address, and order details may need to be shared with the applicable supplier, fulfilment partner, and/or delivery service provider.

This information is used solely as reasonably necessary to process and deliver your order and provide related customer support.

5. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Ariva Store does not intentionally collect or store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on its own systems.

Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

- Enable essential website functionality

- Remember certain preferences

- Understand website usage

- Improve website performance

- Measure marketing and advertising effectiveness

You may be able to control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send updates, offers, promotions, or other marketing communications.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.

Order-related or essential service communications may still be sent where necessary to fulfil or support your order.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory obligations.

10. Third-Party Services

Our website may use third-party services such as payment providers, logistics providers, analytics services, advertising platforms, or other technology services.

These third parties may process information according to their own privacy policies and terms.

Ariva Store is not responsible for the privacy practices of independent third-party websites or services.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

You may contact us to make a privacy-related request.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ariva Store through the contact details provided on our website.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.